Frequently Asked Questions


Yes, all our plumbers are fully licensed, insured, and hold the necessary certifications to provide a wide array of plumbing services, ensuring both quality workmanship and peace of mind for our clients.

Absolutely. We provide clear, upfront estimates before commencing any work. Our professionals will assess the situation, and offer a detailed breakdown of costs involved, ensuring transparency and allowing you to make informed decisions.

Yes, we stand behind our work with a satisfaction guarantee. All services performed come with a warranty, the duration of which varies depending on the specific service provided. We aim to ensure the longevity and reliability of our solutions and your utmost satisfaction.

Regular maintenance is key to preventing common plumbing issues. We recommend periodic checks on your plumbing system, avoiding harsh chemicals in your drains, and not overloading your garbage disposal. Additionally, scheduling an annual inspection with us can help identify and address potential issues before they escalate.

Grayson Sewer and Drain offers a wide range of plumbing services to meet all your needs. Whether you need a simple repair or a complex installation, our experienced team is here to help. We specialize in various plumbing services, including drain cleaning, hydro jetting, water heater installation, sump pump installation and repair, catch basin cleaning, and much more. With us on your side, you can rest assured that all your plumbing needs will be taken care of quickly and efficiently.

Plumbing jobs can be completed in various time frames depending on the job’s complexity. Generally, a small repair or installation project can take anywhere from one to two hours, while larger projects such as re-piping or installing new fixtures may take up to several days. Factors such as the availability of parts and access to the area being worked on can also affect how long a plumbing job takes.

Plumbing issues are inevitable. While some come due to daily wear and tear, others are caused by irregular system maintenance and other external factors. Common plumbing problems include dripping faucets, leaking pipes, low water pressure, clogged drains, and pump failure.

Emergency Plumbing

In case of a plumbing emergency, immediately turn off the main water supply to prevent further damage. Contact us as soon as possible. We offer 24/7 emergency plumbing services to address urgent issues promptly.

Our emergency plumbing services are available 24/7. We aim to respond as quickly as possible, usually within the hour, to help mitigate any further damage to your property.

Yes, services provided outside of normal business hours, including nights, weekends, and holidays, may incur additional fees. However, we ensure to communicate any extra charges transparently upfront, so there are no surprises.

Yes, after addressing the immediate emergency, we can provide a comprehensive inspection to identify and rectify the root cause of the problem. We also offer advice and services to prevent future emergencies.

Grayson Sewer and Drain understands that plumbing emergencies can occur anytime and require an immediate response. That is why we offer 24/7 plumbing services to our customers. Our experienced plumbers are trained to handle any plumbing emergency and will be there to help you as soon as possible.

Commercial Plumbing

Yes, we provide a broad spectrum of specialized plumbing services tailored to meet the unique needs of commercial properties. This includes large-scale installations, commercial drain cleaning, industrial water heaters, preventative maintenance programs, and more.

Absolutely. Our team has extensive experience in designing and implementing plumbing systems for new construction projects. We work closely with contractors and architects to ensure that the plumbing system is efficient, complies with all codes, and meets the specific needs of the property.

Yes, we are committed to sustainability and eco-friendly practices. Our services include the installation of water-saving fixtures, energy-efficient water heaters, and eco-friendly waste disposal systems. We can also perform audits to identify opportunities to reduce water and energy usage in your commercial property.

Yes, we offer customizable maintenance contracts to ensure your plumbing system remains in top condition. Our maintenance services can help prevent unexpected breakdowns, extend the lifespan of your plumbing infrastructure, and ensure compliance with health and safety standards.

Sewer Cleaning

The frequency of sewer line cleaning depends on several factors such as the age of your system, usage patterns, and whether you've experienced previous blockages. Generally, we recommend having your sewer lines inspected and cleaned every 18 to 22 months to prevent potential issues.

Key indicators that your sewer line may need cleaning include frequent drain backups, slow draining from toilets or other fixtures, foul odors emanating from drains, and unusual gurgling sounds from your plumbing system. If you notice any of these signs, it's advisable to contact a professional promptly.

Have you noticed a strange smell coming from your drains? Are your sinks and tubs draining more slowly than usual? These signs indicate that you may have a clogged drain or sewer problem.

Clogged drains and sewer lines can be a real headache for homeowners. Thankfully, there are some steps you can take to try and fix the problem yourself before calling in a professional. Understanding the causes of a clog and how to best tackle it can save you time and money.

Absolutely. Our sewer cleaning methods are safe for all types of pipes. We carefully select the most appropriate technique based on the material of your pipes and the nature of the clog or buildup to ensure that your plumbing is not only unclogged but also preserved during the process.

The duration of a sewer cleaning service can vary depending on the complexity of the blockage and the length of the sewer line. On average, a standard cleaning takes between 1 to 3 hours. We strive to complete services efficiently while ensuring the job is done thoroughly, and your plumbing system is restored to optimal condition.

Drain Cleaning

Signs that you may need drain cleaning services include slow-draining sinks or bathtubs, the occurrence of frequent clogs, water backing up in other fixtures when you use the sink or shower, and unpleasant odors emanating from your drains. These symptoms suggest a buildup or blockage that requires professional attention.

The frequency of drain cleaning depends on various factors, including your usage habits and the overall condition of your plumbing system. However, as a preventative measure, having your drains professionally cleaned every one to two years can help maintain their functionality and prevent clogs.

Yes, our drain cleaning processes are safe for all types of pipes. We carefully assess your plumbing to choose the most effective and gentle cleaning method, ensuring no damage to your pipes while thoroughly clearing any blockages or buildup.

Drain cleaning is highly effective at removing a wide range of blockages, from grease and soap buildup to hair and small foreign objects. However, some severe blockages, especially those involving tree root intrusion, may require more specialized solutions.

Hydro Jetting

Hydro jetting is a powerful method of cleaning and clearing clogged pipes. It uses high-pressure water jets to remove debris inside pipes, restoring them to their original condition. Hydro jetting effectively clears blockages, prevents future blockages, and restores water flow in your plumbing system. It can also clean grease traps, sanitize drains, and remove tree roots infiltrating sewer lines. Hydro jetting provides a safe and efficient way to keep your plumbing system running smoothly.

Yes, hydro jetting has the capability to cut through and remove tree roots that have infiltrated your sewer lines. However, if the roots have caused significant damage to the pipes, further repair or replacement may be necessary.

Unlike traditional snaking, which mechanically breaks through clogs, hydro jetting uses water pressure to thoroughly clean the inside of pipes, removing not just the blockage but also any buildup along the pipe walls. This comprehensive cleaning method can prevent future clogs and improve the overall health of your plumbing system.

Hydro jetting is an environmentally friendly choice for drain cleaning. It relies on water only, without the need for chemical cleaners, making it a safe option for your plumbing and the environment.

Hydro jetting is generally safe for most types of pipes. Our skilled technicians carefully evaluate your plumbing system to ensure it is suitable for hydro jetting and use precise pressure settings to avoid damage to your pipes.

Water Heater Replacement

Yes, newer water heater models are designed to be more energy-efficient than older units. By choosing a modern water heater, you can reduce your energy consumption and enjoy lower utility bills. Our team can help you select an energy-efficient model that meets your needs.

Absolutely. We provide full-service water heater replacement, which includes the safe removal and disposal of your old unit in accordance with local regulations and environmental best practices.

Yes, we understand that a water heater replacement can be a significant investment. We offer various financing options to help manage the cost, including monthly payment plans. Our team can discuss these options with you to find a solution that fits your budget.

Signs that your water heater needs replacing include inconsistent water temperatures, visible rust or corrosion on the tank, leaks around the base, or if the unit is over 10 to 15 years old. If you're experiencing issues, it's a good idea to consult a professional to assess whether a replacement is necessary.

Warranties vary depending on the brand and model of the water heater. Typically, you can expect a 3 to 12-year warranty on the tank and parts. Our service also comes with a labor warranty for your peace of mind. We'll provide you with all the warranty details before proceeding with the installation.

Trenchless Sewer Line Replacement

Yes, one of the advantages of trenchless technologies is their ability to be performed under most weather conditions, allowing for year-round service.

The cost can vary based on the condition and length of your sewer line, as well as the specific trenchless method used. We provide transparent, upfront pricing after a thorough assessment of your sewer line needs.

Trenchless methods can repair a wide range of damage, including cracks, holes, and minor collapses. However, if the damage is too extensive, other solutions may be necessary. We will provide a detailed assessment to determine the best approach for your situation.

Trenchless techniques can be used on most types of pipes, including clay, cast iron, and PVC. However, the specific condition and layout of your pipes will determine the best trenchless solution. Our technicians will conduct a thorough inspection to assess viability.

No, the process requires minimal excavation, making it less intrusive to your property.

Ejector Sump Pump

Regularly inspecting your septic system is essential to ensure that it runs properly and efficiently. It is recommended that homeowners inspect their septic system at least once every three years or more frequently if they observe any signs of problems. This inspection should include a visual inspection of the tank, drain field, and other system components and a professional assessment to check for any blockages or other issues. By having your septic system inspected regularly, you can help prevent costly repairs and extend the life of your septic system.

Signs you might need service include unusual noises, visible water not draining properly, frequent clogging, or if the system is not turning on automatically. If you notice any of these issues, it's recommended to consult a professional for an evaluation.

While some DIY enthusiasts might be capable of installing a sump pump, ejector pump installations are more complex due to their connection to sewage lines. For safety and compliance with local building codes, it is advisable to have these systems installed by a professional.

With proper maintenance, sump pumps can last up to 10 years, while ejector pumps can last up to 15 years. The lifespan can vary based on the model, usage, and maintenance.

Many sump pumps have battery backup systems that allow them to operate during power outages. Ejector pumps usually require a separate power source or backup generator to function when the main power is off.

Yes, we provide warranties for both the pump products and our labor. The specific terms depend on the manufacturer and the service provided. We ensure our customers are fully aware of the warranty coverage before proceeding with any installation or repair.

Catch Basin Cleaning

Due to the potential for hazardous materials and the need for specialized equipment, catch basin cleaning is best left to professionals. Attempting DIY cleaning without the proper tools or expertise can lead to injury or improper cleaning.

Indicators that your catch basin may need cleaning include visible debris covering the grate, poor drainage during rainfall, unpleasant odors, and standing water around the basin area.

The time required for catch basin cleaning can vary depending on the size and condition of the basin. Most cleaning is completed within a few hours, minimizing any inconvenience.

Yes, professional catch basin cleaning services employ methods that are environmentally friendly, ensuring that debris and contaminants are disposed of according to local regulations, thus protecting local waterways and ecosystems.